Frequently Asked Questions on Education
Get answers to frequently asked questions regarding the following topics:
- FAQ on Citrix Solution Advisor-related Training and Certification
- FAQ on Training and Courseware
- FAQ on Certifications
- FAQ on Certification Manager I/7
FAQ on Citrix Solution Advisor-related Training and Certification
Q |
Do I need to attend Citrix training classes as part of the certification process? |
| A | It is a requirement for a candidate to sit Citrix courses prior to taking the final exams. |
Q |
Which score do I have to reach to pass Prometric tests? |
| A | Prometric test require a passing score of between 50-80% depending on complexity of the exam. |
Q |
What can I do if my local CALC is unable to provide the latest courses? |
| A | Go to the CALC locator and find another CALC in your area. Please click here. |
Q |
Which versions of the courses and certifications do I need in order to meet program requirements? |
| A | Citrix accepts the current platform and the previous platform versions of the certifications. Any certification based on older platforms does not meet program requirements. Please select the reseller program you intend to join and review the latest certification requirements. For further questions on your Citrix Solution Advisor reseller program requirements contact Partner Operations or your local Citrix Authorized Distributor. To learn more about certification and to be up to date with Citrix technologies, review Citrix training courses at the EMEA Education web site on which links to standard trainings and special training offers are published. |
Q |
Will you accept CCEA XP for program compliance? |
| A | Not any longer, as of January 1st 2007 since Citrix accepts only the two most recent platform versions. |
Q |
What type of CCSP do I require? |
| A | Citrix Certified Sales Professional (CCSP) certification must based on the last two platform releases. |
Q |
What certification requirements do I have to meet to join a specific reseller program? |
| A | Click on the links below to hear which certification requirements you must meet to join the Citrix Partner Network:
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Q |
When renewing my membership how does Citrix check my current certification status? |
| A | Certification status is checked within the Certification Manager I/7 database, therefore it is essential that each candidate completes his or her personal profile by choosing to link it with the name of a current Citrix partner (the company you are working for), available in a drop down list, for prompt identification and accurate link with the employer. |
FAQ on Training and Courseware
Q |
What is the passing score for eLearning assessments? Where do I track my exam and eLearning results? How can I print out a receipt for an eLearning course? |
| A | For answers to the above questions, click here |
Q |
How do I purchase an eLearning course? |
| A | There are two ways: (1) Purchase from Citrix eLearning Portal using your credit card (2) Purchase an eLearning Voucher at your local CALC and pay via invoice. |
Q |
Whom do I contact if I have problems with my eLearning course (for example if I am unable to complete the course or I have encountered technical difficulties whilst taking the exam? |
| A | Please contact citrix_learning_support@accenture.com |
FAQ on Certifications
Q |
What is the difference between the CCA for Citrix Access Suite 3.0 and the CCA 4 certifications? What is the difference between the CCEA for Citrix Access Suite 3.0 and the CCEA 4 certifications? What is the difference between the CCIA for MetaFrame XP Presentation Server and the CCIA for Presentation Server 4? |
| A | For answers to the above questions, click here. |
Q |
I have not received my CCA, CCEA, CCIA or CCSP certificate. Should I request a new certificate? How do I obtain the logos for the certifications I have attained? How can I get administrative rights to view our employees’ certification status? |
| A | For answers to the above questions, click here. |
FAQ on Certification Manager I/7
Q |
What is Certification Manager I/7? What should I do if I don’t see my eLearning/Prometric exam results in my Candidate History in I/7? How do I get my eLearning ID to synchronize with my Candidate Record in I/7? Why do I have more than one ID listed in my Candidate Record in I/7? |
| A | For answers to the above questions, click here |
Q |
What if my company name is not listed in the Partner Name drop down menu within the Certification Manager I/7 system? |
| A | If the company the candidate is linked to is not yet a Citrix partner, it is possible that the partner’s name will not appear as a selectable option. Once program requirements have been met and Citrix partner status has been granted, it will be possible for the candidate to select his or her employer as a valid Citrix partner. |
Q |
Whom should I contact if I have an question regarding I/7 (for example login details or accounting issues)? |
| A | Please send an email to educationprograms@eu.citrix.com |
Useful URLs
CALC locator
CCA certification
CCEA certification
CCIA certification
CCSP certification
Certification Management
Special training offerings in EMEA