Citrix Solution Advisors - Training

Citrix Solution Advisors > Training > FAQ on Training

Frequently Asked Questions on Education

Get answers to frequently asked questions regarding the following topics:

Q	Do I need to attend Citrix training classes as part of the certification process?
A	It is a requirement for a candidate to sit Citrix courses prior to taking the final exams.
Q	Which score do I have to reach to pass Prometric tests?
A	Prometric test require a passing score of between 50-80% depending on complexity of the exam.
Q	What can I do if my local CALC is unable to provide the latest courses?
A	Go to the CALC locator and find another CALC in your area. Please click here.
Q	Which versions of the courses and certifications do I need in order to meet program requirements?
A	As a general rule, Citrix accepts the current platform and the previous platform versions of the certifications. Any certification based on older platforms normally does not meet program requirements. Please select the product(s) for which you want to achieve certified-status and review the latest certification requirements.
Q	When renewing my membership how does Citrix check my current certification status?
A	Certification status is checked within Partner Certification Manager in MyCitrix, all certified employees must have linked their Certification Manager Candidate ID with their MyCitrix account: MyCitrix - Toolbox - My Certification Manager.

For further questions on your Citrix Solution Advisor reseller program requirements contact Citrix Partner Operations or your local Citrix Authorized Distributor.

To learn more about certification and to be up to date with Citrix technologies, review Citrix training courses at the EMEA Education web site on which links to standard trainings and special training offers are published.

Q	What is the passing score for eLearning assessments? Where do I track my exam and eLearning results? How can I print out a receipt for an eLearning course?
A	For answers to the above questions, click here
Q	How do I purchase an eLearning course?
A	There are two ways: (1) Purchase from Citrix eLearning Portal using your credit card (2) Purchase an eLearning Voucher at your local CALC and pay via invoice.
Q	Whom do I contact if I have problems with my eLearning course (for example if I am unable to complete the course or I have encountered technical difficulties whilst taking the exam?
A	Please contact citrix_learning_support@accenture.com

Q	I have not received my CCA, CCEA, CCIA or CCSP certificate. Should I request a new certificate? How do I obtain the logos for the certifications I have attained? How can I get administrative rights to view our employees’ certification status?
A	For answers to the above questions, click here.

Q	What is Certification Manager I/7? What should I do if I don’t see my eLearning/Prometric exam results in my Candidate History in I/7? How do I get my eLearning ID to synchronize with my Candidate Record in I/7? Why do I have more than one ID listed in my Candidate Record in I/7?
A	For answers to the above questions, click here
Q	Whom should I contact if I have an question regarding I/7 (for example login details or accounting issues)?
A	Please send an email to educationprograms@eu.citrix.com